How Care Management Systems Can Improve The Care Industry

By Paula Whitby, Managing Partner of CARAS

With home care providers facing the worst staffing crisis ever, a lack of support for care workers, and an ageing population, it has become evident just how complicated the current care situation is.  A lack of staff and resources, not only puts immense pressure on current carers, their mental health, and wellbeing, but it also means that the elderly and vulnerable people are going without basic needs and medical attention.

In the UK there are just over 10,100 home care providers and roughly 70% of them pre-pandemic operated their business on paper. This meant that it has been impossible to build a real-time picture of what is happening in the home care sector, causing further delays and a lack of care.  However, due to Covid and the pandemic many industries including the care sector have turned to technology and software solutions.  Care providers across the UK have begun using management systems to improve workflow and make their agencies work smarter.  Software providers like CARAS can provide crucial support to domiciliary care providers and help reduce the costs for providers by improving efficiency through cutting down on time-consuming paperwork.

Here are the key benefits of care providers using management systems to organise client care, staffing, administration, management, and finance requirements:

  1. Providing the best carers – Everyone who receives care has drastically different needs and requirements, this is why it is so important for software solution providers to have dynamic features that are based upon the client’s unique needs. The scheduling features allow carers to be narrowed down using a search criteria including qualifications, compatibility and availability to ensure the entire clientele are assigned the most appropriate worker that can provide them with the best care. By using a digital scheduling solution, it is easy to generate, share and update a rota that can be viewed in real-time from any device, opposed to manually creating every rota on paper or via a spreadsheet. The transition to paperless saves time and manpower for care providers meaning they can focus on the other issues that are impacting workflow.

  1. Keep up to date with the latest legislations – Management reports are the answer to allowing care providers to easily access the required data for CQC inspections and adapt to fast-changing regulations, as well as pulling the data you need in an instant. Reporting has been a stressful and time-consuming job for care providers, however digital reporting allows staff to quickly produce a report to satisfy any CQC inspections. Digital reporting can be edited and personalised based on the user’s needs. For example, when Covid-19 hit, reporting systems were built to track testing and vaccinations among workers to ensure companies were able to keep up with the fast-changing CQC legislation. Reporting has been a stressful and time-consuming job for care providers, however digital reporting allows staff to quickly produce a report to satisfy any CQC inspections.
  1. Paying ethical wages – Recruitment is one of the largest challenges in the care industry which is why it is so important for care providers to be clear and track the ethical benefits for their staff. Software solutions can utilise GPS tracking and arrival time logging to ensure that staff are always being paid ethically and with the correct travel time and mileage calculated, preventing inaccurate sums of money whether it be underpaying or overpaying staff, this means staff are kept happy and retained.

  1. Access on the move – Whilst shifting away from paperwork, care providers should also consider becoming more digital by utilising software that can be downloaded on mobiles. This allows workers to receive essential information whilst out in the field. They can access all the key features including work schedules and client information, live client detail updates, two-way communication, and benefit from lone worker protection. This not only helps save time but is a more efficient way for care providers to track their staff and protect patient information.

Fully integrated software solutions like this will provide all the features required for home-care health providers, nursing, and agencies to better manage their staff and resources, easing some of the stress from the current crisis.