New partner programme will see DrDoctor’s Patient Engagement Platform (PEP) integrate with the Access RIO EPR to optimise and streamline workflows through advanced automation.
DrDoctor, the UK’s leading patient engagement platform (PEP) supplier, has today announced a new integration partnership with Access Rio EPR, the largest EPR in the mental health and community space, part of The Access Group.
The integration of DrDoctor’s patient engagement platform (PEP) with Rio EPR will transform community and mental health care administrative processes by optimising and streamlining workflows.
The partnership will see DrDoctor’s Patient Engagement Platform (PEP) integrate with the Access Rio EPR to optimise and streamline workflows through advanced automation.
The roll out of this project will be phased, beginning by enabling trusts to connect their Rio deployments to DrDoctor through demographic and appointment feeds.
The partnership will give trusts using Access Rio’s EPR access to DrDoctor’s PEP, enabling service users to view and manage their upcoming appointments as part of DrDoctor’s rescheduling tools and enable service users to use the DrDoctor portal to manage their appointments more efficiently, being able to request to reschedule or cancel their appointments from within the portal, without needing to call booking teams. Which when combined with SMS reminders and notifications, reduces DNA rates by up to 30%.
With ambitious plans to continue enhancing this partnership through advanced slot-based scheduling automation and assessment-writeback the integration will support trusts in increasing efficiencies and accuracies to improve the patient experience and outcomes.
Steve Wightman, HSC Commercial Director at The Access Group said: “More than 60 NHS Trusts currently use our Access healthcare software solutions and we’re always looking for partnerships that will enable us to build better healthcare solutions, for better healthcare outcomes. This is why we’re thrilled to welcome DrDoctor to our Partner Programme. DrDoctor shares our vision of delivering seamless care in the mental and community health space, and in our commitment to serving the NHS and ultimately, patient care – so we’re looking forward to working together”.
Founder and CEO of DrDoctor, Tom Whicher added: “I’m delighted to announce that we’re now working with the team at Access Rio EPR. Together, we’re committed to delivering seamless hybrid healthcare in the mental health and community space to empower patients and service users along their care journey – and to strengthen our support of the NHS”.
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About DrDoctor
DrDoctor provides the UK’s leading patient engagement platform in the NHS, covering primary and secondary care across over 70 NHS trusts and health boards. Using digital appointment-booking services and video consultations, DrDoctor empowers patients to take control of their healthcare and works to improve patients’ DNA rates by up to 35 percent. Their mission is to work with their partners to understand the challenges facing their staff and deliver technology that automates routine tasks and common blockers whilst improving the quality of patient care. Founded in 2012, award-winning DrDoctor now has more than 150 employees and has booked more than 117 million appointments across NHS practices.
About The Access Group
The Access Group’s portfolio of integrated solutions empowers professionals in health, support and care (HSC) services to deliver joined-up quality care. With over 30 years of experience, they support local authorities alongside small, medium, and large organisations.The Access HSC Partner Programme fosters seamless interoperability between both their own systems and third-party applications to alleviate staff burdens, enhance efficiencies and improve patient safety.