New report shows COVID-19 pandemic fuelled huge digital acceleration in home care

A new report by home care tech provider Unique IQ has revealed that the use of digital task management amongst their client base skyrocketed by 285% from Q1 to Q2 2020 – the start of the COVID-19 pandemic.

Transform: A decade of digital transformation in home care’ examines a timeline of homecare over the last decade as well as the company’s software user data from between 2016 – 2021, to reveal      how digital technology was leveraged by home care providers to tackle the challenges faced during the period.

With a customer base that largely consists of home care agencies primarily working within elderly care, the report explores more than 40 million anonymised records including numbers of clients, carers and visits, average visit durations and usage of medications, tasks and digital forms.

David Lynes, CEO & Founder, Unique IQ said: “During the coronavirus pandemic we saw the biggest acceleration in digital transformation that we’ve seen throughout the last decade.

“Our data shows that the use of digital tasks amongst our customer base skyrocketed at the start of the first lockdown. Between Q1 and Q2 2020, the number of tasks being processed by our systems jumped by an astounding 285%.

“What we saw care providers doing was using tasks to support infection control and promote safety for both clients and carers – by creating mandatory reminders for hand washing, symptom checking and sanitisation. In this way, carers were prompted to follow new health and safety protocols in a rapidly evolving set of circumstances, while businesses had evidence that safety guidance was being adhered to.”

Following the initial state of emergency of the first lockdown, the data also showed a big uptake in the use of digital forms between Q2 and Q3 2020, as providers started to digitise things like risk assessment forms, care plans and induction documents.

As well as the rapid acceleration of digital adoption during the pandemic, the data also showed that over the past five years:

  • Home care providers are attending 110% more visits
  • Home care providers are diversifying their service offering, leading to a change in visit pattern durations, including more longer visits with live-in care on the increase
  • Unequal pace of growth, with care recipient numbers increasing by 26%, while the number of carers only increasing by 20%

Unique IQ’s report ‘Transform: A decade of digital transformation in home care’ is available to download for free – visit


About Transform – to carry out this research, Unique IQ analysed aggregated, anonymous data from its care management software. Data sources included (on a month by month basis): number of visits; visit duration; number of carers attending visits; number of clients visited; number of clients with a medication schedule; number of active medication schedules; number of active tasks schedules; and, number of live forms. This data was normalised to account for an average across active customer accounts, regardless of growth in Unique IQ’s overall number of software users.

About Unique IQ – Unique IQ creates innovative software solutions to help home care agencies deliver better care. Founded in 2003 by Managing Director David Lynes, the Redditch-based technology company was established to address the pain points inherent in managing a mobile or remote workforce. Fast forward to the present day, Unique IQ’s award-winning home care systems offer digital care planning, scheduling & rostering, electronic call monitoring and eMAR, with a mobile app option for seamless, real time supervision of care delivery. The digitisation and streamlined processes the technology brings to domiciliary care providers are recognised by the Care Quality Commission as key markers of quality during its inspections.

It’s not about software, it’s about care.