Northampton care home for people with Acquired Brain Injury praised by CQC

Christchurch View, a Northampton care home providing specialist neurorehabilitation for adults with Acquired Brain Injury, has been rated ‘Good’ by the Care Quality Commission. The service, which provides residential rehabilitation care and support for up to 13 service users, was applauded for ensuring “consistently good” clinical outcomes and quality of life.

Following a recent inspection by the independent regulator, the home – run by Christchurch Group, the UK’s leading provider of neurorehabilitation services and winner of HealthInvestor’s Complex Care Award 2018 – was awarded ‘Good’ in all five key areas as inspectors deemed it to be safe, effective, caring, responsive and well-led.

The Abington home provides community-based treatment, with local parks and shops located nearby for residents to benefit from social, educational and occupational opportunities. The report observed residents being encouraged and supported to take part in activities both in the home and local community, including gym and cinema trips. One resident commented, “It’s good here, there are lots of activities, lots of laughter, many happy days.

Christchurch Group’s compassionate approach was also praised, as positive relationships between service users and staff were acknowledged in a “calm and relaxed atmosphere”. A relative remarked that “Staff are always very welcoming and keep us informed. We can visit whenever we like.”

Crucially, residents receive support from a multi-disciplinary team of health professionals including neurologists, psychologists, occupational therapists and speech and language therapists; equipping them with the skills to return home and achieve their goals. The team at Christchurch View work collaboratively to develop person-centred rehabilitation care plans to maximise the individual’s independence and recovery. Currently, 86% of Christchurch Group’s clients return to their homes and families following a period of rehabilitation.

Nicky John, Clinical Governance Manager at Christchurch Group, said: “Over the last three months Christchurch View has been under the leadership of Suzie Smith who has taken a step up from her previous Deputy Manager role.  Suzie has been with the company for nearly twenty years which has given her a wealth of knowledge and leadership experience.  Suzie is supported by staff in a variety of departments from Rehabilitation Assistants, admin, maintenance, catering and domestic, who work tirelessly to ensure the highest level of care is given to the adults they support.  It is an honour to work with such an amazing group of people and I am confident that the outstanding level of care they provide will continue over the years to come.”

Ruth Smith, CEO of Christchurch Group, added: “The Group’s commitment to quality assurance is ingrained in the day-to-day running of our services – the team at Christchurch View led by Manager Suzie Smith are committed and passionate about the individuals they support, and our latest CQC report reflects the fantastic job they do. We provide high quality care based around individual needs and are always looking for new ways to enrich the lives of each individual, making the service a real community.  The team at Christchurch View are exceptional and the open and fair culture are testament to the values of the team and our organisation – well done all!”

The full report, published in February, is available on the CQC website.